FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
You can book directly by sending us a message via WhatsApp. Once you’ve selected your trip, you’ll receive payment details to secure your spot with a deposit.
Deposits vary per trip and are non-refundable, as they go toward securing accommodation, transport, and other upfront costs. The remaining balance can be paid in easy installments before the trip.
Yes! We offer flexible payment plans for all our trips. After paying your deposit, you can pay the balance monthly or according to our payment schedule before departure.
Each trip includes transport, accommodation, and activities listed under the Inclusions section. Please check the Exclusions section for costs not covered, such as optional activities, meals not mentioned, or travel insurance.
Our main departure points are:
📍 Pretoria
📍 Midrand
📍 Johannesburg
Some regional or international trips may include departures from OR Tambo International Airport.
Yes. For all trips outside South Africa (e.g., Mozambique, Lesotho, Eswatini, Zimbabwe, Zambia, Botswana, Thailand, Bali, Zanzibar), a valid passport is required. Ensure your passport has at least 6 months validity before the trip and 2–3 empty pages for stamps.
You can still book your spot by paying the deposit. We’ll guide you through the passport application process to ensure it’s ready in time for your trip.
Absolutely! 💙 Many of our travelers come solo — it’s one of the best ways to meet new people and make lasting friendships. We’ll pair you with a same-gender roommate unless you request your own private room (available on selected trips at an additional cost).
Breakfast is included on most overnight trips. Lunches and dinners are usually at your own cost unless otherwise stated — we love giving travelers the freedom to explore local restaurants and cuisines.
For international and cross-border trips, travel insurance is highly recommended. It covers unexpected events like flight delays, medical emergencies, or lost luggage. We can guide you on how to get affordable coverage.
Once your deposit is confirmed, you’ll receive a Booking Confirmation via email or WhatsApp. Before departure, we’ll also share your final itinerary, checklist, and WhatsApp group invite for pre-trip updates.
Deposits are non-refundable. Cancellations made within 30 days of departure may incur full payment loss depending on the trip terms. However, you may be able to transfer your booking to another person (subject to approval).
Yes! Your safety is our top priority. All trips are led by experienced Travel Gen hosts, and we work only with trusted transport providers and vetted accommodations.
We’ll send you a packing checklist before your trip. Generally, bring comfortable clothing, a valid passport (for regional/international trips), and a great attitude — the rest we’ll handle!
📱 WhatsApp or Call:
+27 67 742 7014
+27 69 361 9967